Welcome to Our Support Center
Need help? For pricing questions, email support@petvideomaker.com. For everything else, please submit a support ticket below and we’ll respond as quickly as we can.
Your stories mean the world to us!
Need Help? Submit a Ticket
Let us know what’s going on, and we’ll get back to you shortly.
Troubleshooting Tips
If you run into issues while using Pet Video Maker, here are some quick things to try:
- A stable internet connection helps uploads complete smoothly — try a different network if photos stall.
- We support common photo and video formats (JPEG, PNG, HEIC, MP4, MOV). Very large files may take a moment to process.
- If the editor misbehaves, try refreshing the page or clearing your browser cache. Chrome and Safari work best.
- Still stuck? Submit a ticket below or email us directly — we’re real people and we’ll help you finish your tribute.
FAQ
Frequently Asked Questions
Find answers to common questions about our memorial video creation service.
Pet Video Maker is an online service that helps you create meaningful memorial videos. Upload photos, add the details that matter, and preview a tribute video with music, transitions, and text.
Start a free draft by clicking any “Start Your Free Draft” button. Upload your photos and clips, choose the tone and style, then customize text, music, and transitions. Preview for free — only pay when you’re happy with the result.
Yes. You can share the video digitally. Complete Digital Tribute also includes a pet memorial page, shareable link, and printable QR code.
Creating your draft is completely free — no credit card required. You only pay when you’re ready to download. Please visit our pricing page for more details on the available options.
Absolutely! You can edit your video at any time by accessing the editor. Adjust photos, music, text, and transitions before finalizing. Once you’re happy with your memorial video, you can purchase it.
The memorial page is included as a one-time package purchase. See the terms of service for availability details.
Still need help? We’re here for you.
Email Us Directlysupport@petvideomaker.com • We typically respond within 24 hours