Pet Video Maker — Terms of Service

1. Eligibility & Account Registration

1.1 Age. You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Services.

1.2 Account. Certain features require you to create an account. You agree to provide accurate, current, and complete information and to keep your account credentials secure. You are solely responsible for all activity under your account.

1.3 Authority. If you use the Services on behalf of a business, organization, or other entity, you represent that you have authority to bind that entity to these Terms.

2. Description of Services

The Services may include, but are not limited to:

2.1 Pet Tribute Video Creation. An AI-assisted platform that lets you upload photos, videos, and audio to create personalized pet memorial tribute videos with music, transitions, and text overlays.

2.2 Permanent Memorial Page. An optional add-on that generates a publicly accessible webpage dedicated to your pet, accessible via a unique URL and QR code. Memorial Pages are intended to remain available long-term but are subject to the special terms in Section 6.

2.3 Physical Keepsakes. Optional physical products (e.g., QR code stickers, plaques) fulfilled by third-party print partners (currently Printful). These items are produced and shipped by the third-party provider; we facilitate the order but do not manufacture or ship them ourselves.

2.4 Business & Affiliate Plans. Enhanced plans that may include additional features, branding options, or resale capabilities, subject to separate terms as applicable.

3. License to You

Subject to these Terms, we grant you a limited, non-exclusive, revocable, non-transferable license to access and use the Services for your personal or internal business purposes. This license does not include the right to sublicense, resell, redistribute, or commercially exploit the Services or any underlying technology, except as expressly permitted by a Business or Affiliate plan.

4. User Content & Generated Content

4.1 Ownership. You retain all ownership rights in the photos, videos, audio, text, and other materials you upload (“User Content”). We do not claim ownership of your User Content.

4.2 License Grant. By uploading User Content, you grant us a worldwide, non-exclusive, royalty-free, sublicensable license to use, store, reproduce, modify, and display your User Content solely as necessary to provide and improve the Services (e.g., rendering your video, generating your Memorial Page, creating thumbnails). This license survives termination only to the extent needed to fulfill outstanding orders or legal obligations.

4.3 Generated Content. Videos, Memorial Pages, and other outputs created by the Services using your User Content (“Generated Content”) are owned by you, subject to our underlying intellectual property rights in the platform, templates, AI models, and proprietary music library.

4.4 Proprietary Music Library. Our curated background music tracks are licensed to us and are included for use within your Generated Content only. You may not extract, redistribute, or separately license these tracks.

4.5 Representations. You represent and warrant that: (a) you own or have sufficient rights to upload all User Content; (b) your User Content does not infringe any third party’s intellectual property, privacy, or other rights; and (c) your User Content complies with all applicable laws.

4.6 Prohibited Content. You may not upload User Content that is illegal, defamatory, obscene, threatening, harassing, or that promotes violence or discrimination. We reserve the right to remove any content that violates these Terms.

4.7 DMCA Policy. We respect intellectual property rights. If you believe content on the Services infringes your copyright, please contact our DMCA Agent at the address listed in Section 17.

5. Fees, Billing & Refunds

5.1 Pricing. Current pricing is displayed on our pricing page and at checkout. We reserve the right to change pricing at any time; changes will not affect orders already placed.

5.2 Free Draft & Satisfaction Guarantee. You may preview a free draft of your video before purchasing. If you are not satisfied with the draft, you are under no obligation to pay. Once you purchase and receive your final video, all sales are final and non-refundable, except as required by applicable law.

5.3 Taxes. You are responsible for all applicable taxes. Stated prices do not include taxes unless otherwise indicated.

6. Permanent Memorial Page — Special Terms

6.1 Aspirational, Not Perpetual. We describe Memorial Pages as “permanent” to reflect our sincere intention to maintain them indefinitely. However, “permanent” is an aspirational goal, not a legal guarantee of perpetual availability.

6.2 Circumstances Beyond Our Control. Memorial Pages may become unavailable due to circumstances including but not limited to:

• Business closure, acquisition, or restructuring
• Catastrophic data loss or infrastructure failure
• Technological obsolescence
• Changes in law or regulation
• Economic infeasibility of continued hosting

6.3 Your Responsibility. We strongly encourage you to download and keep local copies of all content you upload and all Generated Content. We are not a backup service.

6.4 Limited Remedy. If we permanently discontinue Memorial Pages, your sole remedy is a pro-rata refund of the Memorial Page portion of your purchase, calculated from the date of discontinuation. In no event will our total liability exceed the amount you paid for the Memorial Page add-on.

6.5 No Special Relationship. Hosting a Memorial Page does not create a fiduciary, custodial, or other special relationship between you and us.

6.6 Public Nature. Memorial Pages are publicly accessible by default. By creating one, you consent to the public display of the pet name, photos, tribute text, and other content you include.

7. Acceptable Use Policy

You agree not to:

• Reverse-engineer, decompile, or disassemble any part of the Services
• Use the Services for any unlawful purpose or in violation of any applicable law
• Upload or transmit malware, viruses, or other harmful code
• Scrape, crawl, or use automated means to access the Services without our written consent
• Infringe any third party’s intellectual property rights
• Interfere with or disrupt the Services or the servers or networks connected to the Services
• Impersonate any person or entity or misrepresent your affiliation
• Use the Services to generate spam, phishing, or other unsolicited communications

8. Availability, Updates & Backups

8.1 No Uptime Guarantee. We strive for high availability but do not guarantee uninterrupted, error-free, or secure access to the Services at all times.

8.2 Modifications. We may modify, suspend, or discontinue any part of the Services at any time, with or without notice. We will use reasonable efforts to provide advance notice of material changes.

8.3 Backups. You are solely responsible for maintaining your own copies of User Content and Generated Content. We recommend downloading your videos and keeping copies of your uploaded photos.

9. Beta Features & Feedback

We may offer beta or experimental features that are provided “AS IS” without warranties. If you provide feedback, suggestions, or ideas about the Services, you grant us a perpetual, irrevocable, royalty-free license to use that feedback for any purpose without obligation to you.

10. Disclaimer of Warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Services will meet your requirements, be available without interruption, be secure, or be error-free. We do not warrant the quality, accuracy, or completeness of any Generated Content.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL VIDEO MAKER STUDIOS, LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• Your access to, use of, or inability to use the Services
• Any conduct or content of any third party on the Services
• Unauthorized access to or alteration of your transmissions or content
• Any loss of User Content, Generated Content, or Memorial Page data

OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

12. Indemnification

You agree to indemnify, defend, and hold harmless Video Maker Studios, LLC and its officers, directors, employees, agents, and affiliates from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising from: (a) your use of the Services; (b) your User Content; (c) your violation of these Terms; or (d) your violation of any third party’s rights.

13. Suspension & Termination

We may suspend or terminate your access to the Services at any time, with or without cause, with or without notice. Upon termination, your right to use the Services ceases immediately. Sections 4 through 18 survive termination. You may terminate your account at any time by contacting us.

14. Governing Law & Dispute Resolution

14.1 Governing Law. These Terms are governed by the laws of the State of Wyoming, without regard to its conflict-of-law provisions.

14.2 Informal Resolution. Before filing any formal dispute, you agree to contact us first at support@petvideomaker.com and attempt to resolve the dispute informally for at least 30 days.

14.3 Binding Arbitration. Any dispute not resolved informally shall be resolved exclusively by binding arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, held in Cheyenne, Wyoming (or remotely, at your election). The arbitrator’s decision is final and enforceable in any court of competent jurisdiction.

14.4 Class Action Waiver. You agree that any dispute resolution shall be conducted only on an individual basis and not in a class, consolidated, or representative action. If this waiver is found unenforceable, the entirety of this arbitration provision shall be null and void.

14.5 Opt-Out. You may opt out of the arbitration and class action waiver provisions by sending written notice to our address below within 30 days of first accepting these Terms.

14.6 Small Claims. Nothing in this section prevents either party from seeking relief in small claims court for disputes within that court’s jurisdiction.

15. Changes to Terms

We may update these Terms from time to time. If we make material changes, we will notify you by posting the updated Terms on the Services and updating the “Last Updated” date. We will provide at least 30 days’ notice of material changes. Your continued use of the Services after the effective date constitutes acceptance of the revised Terms.

16. Miscellaneous

Entire Agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and us regarding the Services.

Severability. If any provision of these Terms is found unenforceable, the remaining provisions remain in full force and effect.

Force Majeure. We are not liable for any failure or delay in performance due to causes beyond our reasonable control, including natural disasters, pandemics, war, terrorism, government actions, or infrastructure failures.

Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets.

No Waiver. Our failure to enforce any provision of these Terms shall not be deemed a waiver of that provision or any other provision.